Privacy Policy

Privacy Policy

Last updated: September 4, 2026

This Privacy Policy describes how NEXBANK collects, uses, and protects personal information when you visit nexgroup.sbs or use a NEXBANK customer account.

Who we are

NEXBANK operates this website and the related digital banking services, including accounts, transfers, cards, and customer support. For privacy questions, use the Contact page on this website.

Information we collect

• Account information you submit, such as name, email, phone number, date of birth, and address.
• Identity documents and verification data required to open or maintain an account.
• Transaction records, including amounts, beneficiaries, timestamps, and device or IP data used to complete a request.
• Technical data such as browser type, language, referring pages, and cookies needed to keep you signed in.
• Support messages you send us, including attachments you choose to upload.

How we use information

We use personal information to create and secure your account; process deposits, transfers, bill payments, and card activity; detect fraud; meet legal obligations; send account and security notices; and improve site reliability when you allow analytics cookies.

Legal bases

Where applicable law requires a legal basis, we process information to perform our contract with you, to comply with the law, to protect our legitimate interest in securing the service, or with your consent for optional cookies or marketing.

Sharing

We do not sell personal information. We share data only with service providers that host, email, or process payments for us; with payment networks when you start a transaction; with advisors or authorities when the law requires it; or if the business is transferred.

International transfers

Our hosting and service providers may process data in other countries. We take steps appropriate to the destination so that your information remains protected.

Retention and security

We keep account and transaction records while your account is open and for as long as applicable law requires after closure. The site uses HTTPS, password hashing, and optional two-factor authentication.

Your choices

You may update profile details in your account, request a copy of your data, object to optional processing, or ask us to close your account. These rights can be limited where we must keep records for security or legal reasons.

Cookies

Essential cookies keep you signed in and protect forms. Optional analytics cookies are used only after you accept them. See the Cookie Policy for details.

Children

The service is not directed to children under 18. We do not knowingly collect personal information from minors.

Changes

We may update this policy when the product or the law changes. Continued use after an update means you accept the revised policy.

Contact

For privacy requests, open a ticket from your account or use the Contact page.